Refund policy

Returns & Refunds Policy (Bangladesh Only)

We stand behind every order with a Quality-First Promise. If something is genuinely wrong, we’ll make it right—fast and fairly.

Free Return Eligibility

We offer free return/pickup only if:

  • You received a wrong product

  • There is a logical mismatch (a genuine difference from what was shown/described — rare)

  • The item arrives damaged or defective

Damage / Defect

If an item arrives damaged or defective, we provide a free replacement.
To claim, simply send a clear photo to our page via message within the return window.

If a defect is found in front of the delivery person, we will try to arrange an instant exchange where possible.

Return Time Window

All return requests must be submitted within 7-10 days from the delivery date (not the order date).

Pickup System

We arrange pickup from your address through our delivery partner (subject to service availability).

Return Fees & Shipping

  • Loftique covers return shipping only for: wrong product / logical mismatch / damage/defect.

  • If the return is requested due to change of mind, the customer must pay the return fee/shipping.

Refunds (Including COD)

We will verify the issue after receiving the request and/or the returned item.

  • COD refunds are sent via bKash or bank transfer.

  • Usually refunds are processed immediately, but the standard timeline of return is maximum within 7-10 working day after verification.

Non-Returnable Items

The following items are not eligible for return:

  • Gift-wrapped/customized items

  • Used/worn items

Contact

For return/refund support, message our page or email us at: loftiquebd@gmail.com